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Premium GPU repair with clear status from intake to delivery
TensorVault is a repair-focused service desk where customers can track symptom intake, inbound guidance, diagnostics, quote confirmation, payment guidance, delivery and warranty in one place.
Repair scope and cost timing come first.
Before filling out a long form, customers can understand supported symptoms, when the head-office inbound address appears after document review, and when diagnostic and repair costs are confirmed.
Intake classifier
Pre-intake decision queue
SCOPE
Repairability scope
Power, display, fan, thermals and physical damage are classified before intake.
COST
Cost decision timing
Diagnostic-fee guidance follows head-office receipt and visual inspection; repair cost is quoted after diagnostic-fee payment and specialist team diagnosis.
EVIDENCE
Evidence capture
Photos and request details keep diagnosis, quote and warranty guidance tied to one record.
One clear flow from intake to warranty.
Decision basis
Symptoms/photos
Cost basis
Inspection/diagnosis
Work basis
Approval/payment
Closeout basis
Report/warranty
Scope check
Classify symptoms and photos before intake
Review & inbound
Share head-office inbound guidance after document approval
Visual check
Issue diagnostic-fee guidance after receipt and visual inspection
Specialist diagnosis
Specialist team diagnosis starts after diagnostic-fee payment
Repair approval
Repair proceeds after repair-fee approval and payment
Report & delivery
Publish the repair report, then ship to the customer via head office