TensorVault repair intake bench inspecting a graphics card before submission

Repair landing

Submit a repair request and review the process.

After you submit product details and symptom photos, we begin with document review. Approved cases proceed through head-office inbound, visual inspection, diagnostic-fee guidance, specialist team diagnosis, repair quote guidance, repair report writing and shipping.

Prepare repair request Track status

Step 1

Scope check

Confirm the GPU model, warranty context, liquid damage and visible damage before narrowing the repair scope.

Step 2

Email verification

Guest repair intake remains available after verifying the email used for replies and status lookup.

Step 3

Device details

Share manufacturer, model, serial number, symptom photos and the delivery address for receiving the product after repair so document review has enough context.

Step 4

Head-office inbound

After document review passes, ship to the head-office address shown in status guidance; receipt and visual inspection happen before diagnostic-fee guidance.

Step 5

Diagnostic fee and diagnosis

After diagnostic-fee payment is confirmed, the specialist team diagnoses the product and issues repair quote guidance when repair can proceed.

Step 6

Repair quote, repair report, shipping

After repair quote approval and payment, repair, testing and repair report writing proceed, then the product ships to the customer via head office.

Repair request

Submit contact details, symptoms and photos to create a case number. Guest lookup must be connected through email-code verification.

• Your input is retained if submission fails.
• Images are validated and stored in a restricted review area.

Requester namePhoneEmail

Guest email verification

Guest requests require email verification so you can receive replies and track progress later.

Step 1: Enter the intake email, then request a verification code. The form keeps your input if sending fails.

Step 2: Enter the email code and verify it first. After verification, submit the remaining form within 30 minutes.

Verify the email code before submitting the repair request.

Model Required

Serial number RequiredSymptom summary RequiredAdditional notesSymptom photos

Attach up to 6 photos of the GPU condition, damage and serial label. PNG/JPG/WEBP only, up to 8MB each.

Delivery address after repair

Enter the address manually without an address lookup API. Choose domestic or international first, then enter the address where the repaired product should be delivered. The head-office inbound address for sending the product is provided separately after document review passes while the case waits for inbound shipment.

Domestic deliveryInternational delivery

International delivery needs country, postal code, address, city and state/province in shipping-ready wording. If it differs from customs or invoice billing information, review the billing section below too.

Country/region RequiredPostal code RequiredAddress line 1 RequiredAddress line 2CityState/province

Tax / invoice information

This information is saved as an intake-time snapshot and is visible only to administrators.

Billing name or company RequiredBilling email RequiredCountry RequiredTax ID / VAT IDBilling address RequiredContact namePhone

I have reviewed the privacy and consultation notice.I agree to the repair intake workflow terms.

• After document review passes, ship the product to the guided head-office inbound address.
• A diagnostic fee may be requested after head-office receipt and visual inspection.
• The diagnostic fee may include shipping costs.
• After diagnostic-fee payment is confirmed, the case moves to specialist team diagnosis.
• We may contact the phone number entered on the intake form for consultation or confirmation.
• Repair progress updates may be sent to the email address entered on the intake form.
• If the document review finds the device unrepairable, you do not need to ship the product or pay the diagnostic fee.
• If you ship the product before an unrepairable decision, shipping fees may be charged.